Hi,I called them 2 times in 2 days in a row to confirm quote by phone 1st then on email to replace fly wheel and clutch kit of VW touran.Receptionist took my email and phone number every time to arrange call back from parts department however I did not receive neither any call or email in 2 days.Obviously its not Receptionist fault as she can just pass message to them.After 2 days when I did not receive any response, I visited VW whitby cars bristol my self to get quote.Service department guy ask me to wait so he can get some one from parts department to assist me.He went to call some one from parts department 4 time but no one turn up.I stood there for 15 to 20 minutes but no one came from parts department even I explained I been chasing them from last 2 days but still they did not bother.After waiting 15 to 20 minutes,I left with my query and email address again to response as I did not want waste my full day.Seems like they treat you like you need them,they don't need you. Your presence has not importance to them as a customer.Really disappointed and frustrated with third class and pathetic service.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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