Never buy from any “Heritage” and certainly don't use Gloucester HeritageDismal customer service. Don't buy a VAG vehicle full stop, but, if necessary, certainly don't have one from these people and whatever you do, don't get work done here. Behind the VW-butter-wouldn't-melt veneer is a **FRANCHISE**, NOT VW, though this does vary depending on the narrative they're pushing at the time. Rest assured VW/VAG's customer service is also woeful, but this detail is important for the public to be aware of before it's too late. Diesel-gate is just the tip of the iceberg with VW/VAG.Another bit of context is if your VAG/VW car is of a certain age, check your COOLANT RESERVOIR for a SILICA BAG. VW/VAG and the likes of this place will happily let you and their customers continue for years continue to drive with this pointless piece of poison and then they can and will hand you a bill of thousands of pounds to get it fixed. It is a TIMEBOMB, ask any mechanic (only outside of VW/VAG). Research, carefully remove and then change your coolant just that bit more regularly. Scandalous and deceitful.Do your research into VAG reliability and ultimately, buy a Japanese petrol manual (non-turbo) with a chain belt if reliability is the main concern. Which it should be in these economic times and being vulnerable to these price gougers. Lied to about a silica bag and lied to about a perfectly functioning EGR, which "needed replacing".Check out this review at the bottom from 18 months ago on the Ombudsman website:“Awful customer service, majority of the staff are rude and do not care for you, I wouldn't recommend you spend any money with this garage, I have complained and they still will not resolve this. Don't be a fool and ignore this message, you will have nothing but problems and no way to resolve them.Volkswagen won't take ownership of the complaint as it is a franchise, be careful.”
Claim your business profile now and gain access to all features and respond to customer reviews.
Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
Follow the Heritage Parts Centre story on social media @driveheritage / #driveheritageSee more
