The seatbelt clip broke on our car, we booked it intoin with vw heritage in Gloucester and surprisingly they confirmed it was broken. As always there is no ability to just fix at the time so the car gets booked in again. After another day we get told that yes, the seatbelt clip is broken and it needs to be booked in again to be replaced. Trip 3 to the dealer we get a call to say the clip hadn’t even been ordered so they now need to keep the car for an extra day. We got the car back after the work had finally been carried out but didn’t think to check. Today we are going out and realise they fitted the wrong clip so clearly they didn’t bother checking either. You go to an approved main dealer, pay the premium for this but clearly they don’t know their own cars. I call in to complain, there is no ability to talk to a manager either. I would like to think this is an isolated incident but it is not. A family member booked their car in at the same dealership for a service, pads and discs after Heritage had assessed what needed doing. When the car was worked on they realised they hadn’t really looked at what needed doing and the bill doubled. The additional work I am certain should have been identified from the initial inspection before the car was booked in. When the car was started it had the message on screen that an oil change was needed, despite the car being booked in for the service it was not carried out at all so it had to be booked in again for this at an additional cost.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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