I had a bad experience with my first service and was later contacted by VW to enquire 'if there was anything they could do to assist me'. I took the time to send detailed feedback and didn't even get a reply. I am left feeling VW don't care once they've sold you the van. This is what happened to me: - Had a great experience selecting and buying the van, we could see the negative service reviews but were assured staff had changed and things were good - Took van in for first service around August last year – I booked in 2 months in advance but van wasn’t looked at until 4pm on the day - Despite being told the code, staff triggered the immobiliser and the van was immobile – this causing us great distress when we were phone and told abruptly to ‘sort it out’ - Was given incorrect information about the charges so then surprised when our ‘free’ service cost around £100 rudely being told I had been told the cost in the morning (I hadn't). - Despite promising, van wasn’t cleaned as they ran out of time - Defect to be fixed under warranty wasn’t fixed as staff told me there wasn’t a problem (there is a problem and it was clear to see – they just ran out of time). In addition to this the lady that dealt with us, was so rude that they whole experience was upsetting, at one point she called my husband a liar.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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