I am very disappointed about the customer service and service repair basically today I drop them a car to carrying out DSG diagnostic at 9am. They said the car will be ready in couple of hours. So I said okay, maybe by lunch time should be done. No haven’t been done so I call them at 2pm if there is any updates she said someone will call me shortly about the car, she said car is currently carrying test so I said okay. I was waiting till 17:30pm no body give a call for any updates so I call them again and ask them if the car is going to be ready today. I told her I was expecting to call me and let me know what going on if the car is getting ready today or tomorrow, no one actually cares about it. She transferred call to the guy who was repairing my car. He said the car is not ready unless t want to done some drive adaptive updates which is need to take approximately 1h so the car wasn’t ready to collect today. So after that all they have the car nearly 9h. They haven’t informed me until I call them and ask them what’s going on. I feel very disappointed either with customer service and also with repair work.!!!!!
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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