Very disappointed with the service. I bought a Tiguan 2years ago and it had a health check 2 months before its MOT and two wishbone bushes were badly worn and it was agreed that they would be replaced on the day of the MOT. I had an email a couple of days before to do a check in where I agreed to have the brake fluid changed and an air con refresh. It failed the Mot on something else which I had repaired. When I went to pay they hadn’t replaced the bushes (as it wasn’t an MOT failure) didn’t do the brake fluid or air con refresh? They did replace the bushes free of charge eventually thanks to the new service manager, for which I’m grateful. December 5th I phoned up because I had a problem with the steering/suspension and was worried whether the car was safe to drive I was given an appointment for 5 weeks later January 9th. I ended up talking it to a local garage who reassured me the car was safe to drive but there are 2 possible reasons for what was the problem one of which could be very expensive. The car is 2 months out of warranty. I emailed the service manager of my concerns and cancel my appointment. He said they are very busy hence 5weeks for an appointment and he wished me a happy Christmas and New year. Basically you’ve bought a car off of us it’s out of warranty TA TA
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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