my car is under warranty and has developed two minor faults, but i wanted them fixed. I've emailed Heritage and got it booked in to be fixed. Once its booked in, Heritage call me to ask what the faults are? I've already told you by email, i say. Can you just tell us again?24hours later they call to tell me that the faults i have described don't exist or they cant replicate them. So they haven't done anything. If I want anything else i'll have to rebook it again. I had asked them to wash the car while they had it, they are located near to a rail yard and in an area of a lot of seaguls. They hadn't even done that.Just a pointless waste of time talking to them. I'm sure VW would be embarrassed if they knew how they speak to customers.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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