At the end of January, my Golf was in for a service, new tyres and diagnostic of my coolant system (I was constantly getting an error message advising of low coolant).The experience was OK for the most part. They did need to keep my car in over the weekend as the wheel gun was faulty, and they couldn't change the tyres as I had asked. This was not a problem as I didn't need the car until the next week. However the problem was with the diagnostic on the coolant system not being done at all. Heritage advised me that they had done a visual inspection and could see nothing wrong. They had topped up with coolant and sent the car back to me. 3 weeks later - same coolant issue arises. I topped up and monitored. Now we're at the end of May, and I had a massive leak of coolant from under the engine bay. When I called to book the car in, I was told that there were no slots available for a week. However, if the car was brought in with a breakdown recovery service, they could look at it "This afternoon". After arranging for the RAC to take me and the car to the site, I was booked in by the receptionist. A short while later, she returned to ask for my signature to authorise the diagnostic work (that should have been done in Jan), but also said that it was unlikely to be in the workshop today. Heritage don't have courtesy cars. I explained that I needed a car soon, I also had no way home at this point. My car was now behind 2 other "breakdowns" that came in before the bank holiday weekend, and the workshop didn't know when they would be able to diagnose the fault, let alone repair. I took my keys back, and am now using a different garage to do the work. The overall level of service is non-existent from the workshop and the call handling team. The receptionist was great to be fair to her, and she has been let down by everyone else connected with my experience.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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