Had a service in mid July from VW Heritage on my Golf. Yet again they said didn’t have time on the day to do the items that need doing but said I could book it in a few days time. I called to book it in and they now say I have to wait 2 months. One of the issues is an engine management light which they charged me £60 to look at and switch off. The light came straight back on sending the car to limp mode/low revs only. The mechanic failed to fully diagnose the fault and said it was just a sensor error. I now know that is very unlikely and he seems to have done little work, if any, to work it out. They wanted to charge double what Kwik Fit quoted for the same tyres and said the battery was defective. When later ordering the tyres from Kwik Fit I opted for a free battery check and they said the battery did have a low charge but was fine and would charge on use and was certainly not defective or in need of changing. Heritage also forgot to stamp the book (again) and asked me to drive 7 miles/14 mile trip across town to get it stamped. I suggested posting it to them recorded delivery and they didn’t offer to pay for recorded postage. I don’t think I would trust them to return it to me anyway. I’ve phoned 3 times trying to book for the engine management issue and wheel alignment to be done before 2 months time and on last call I was assured someone would call me back today and they didn’t. Last years service was even worse and I accepted £50 off next service and gave them the benefit of doubt that it was a one off. That’s it now. I’m taking my custom elsewhere for the next service. Reading several similar reviews and from my experience, I think the management is failing does not have a clue about customer service and/or how to train its staff. I’ve no idea how they are still in business.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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