VW Heritage Bristol- In July 2020 when ringing to buy a van I wasn't getting called back as they were short staffed due to Covid. This was frustrating. So I went into the showroom and Andy Nash has been great. Once I got his direct number he has texted back and been very helpful. He answers all of my questions and spent a lot of time with me giving me information and even helping with advice on insurance providers etc.Edit- it’s now December 2020 and I’ve had the WORST after sales service ever! I have 6 months warranty on my van. VW didn’t listen to me when I said my van was cutting out whilst driving it (very dangerous as the steering locks when engine cuts out). VW said they’d checked it and found nothing wrong. I asked to speak to the manager and I told him I was concerned as I knew there was something wrong with it. He told me to take it for a long drive as he thought the strange smell coming from the exhaust was the van ‘regenerating itself’. So I drove it up the M32 and back. Over the next 2 weeks the van kept cutting out whilst driving (including at night in the rain down a very steep hill!). I was desperate so I decided to call the AA out to get their opinion and they found a fault that could be causing the issues. The AA man followed me down to VW and the van cut out twice on the way there. I left the van with VW and they rang me later. It turns out I’d put petrol in it once instead of diesel. Of course I accept this was my error. However I said to VW if they’d picked the issue up 2 weeks ago I wouldn’t have carried on using it making the problem worse! When I told the manager this he said they’d only looked at the electrics in the one hour they had it booked in for as they thought it was that. They hadn’t checked anything else! I said to him that I’d told him what the issue was and how they chose to address that was up to them! But to let me have it back still not fixed was very dangerous! VW said it would cost between 5k and 6k to sort out. I got a second opinion from my usual garage that I trusted and they ended up fixing it for £300! Also by VW asking me to take it on a long drive they probably made the damage worse. Also since September the side door sensor has been playing up- it shows on the dash board that it’s open but it’s not. This means I can’t lock the van from the inside when driving it and the internal light won’t go off because it thinks the door is open. I took it to VW and they said they had fixed it but the issue has come back again. I’ve called VW again and they said I had to go to a body shop they use to get it looked at. I did this and I had a phone call from the body shop to say VW are saying they will pay them for 1 hours work and if it’s not fixed by then it’s not covered by warranty. VW said the van was fine when they sold it to me and therefore they can’t cover any more work than the 1 hour under the warranty. They are trying to blame the side door issue on the fact I've had it partially converted into a camper (windows, floor and lining etc). How can VW prove or disprove the company that converted my van caused the problem or whether it would have happened anyway?! My question is this- is it covered under warranty or isn’t it it? How can they say they’ll only pay for 1 hours work?! It’s either covered under warranty to be fixed or it’s not! How is the time it takes relevant to whether it’s covered by warranty or not? I rang up VW and asked for a copy of my warranty so I can see what’s covered abs what’s not as I’d not been given it and they said there isn’t any paperwork for this! How convenient is that?! There’s meant to be a Warranty Booklet but they obviously don’t want me to see it for some reason! Dodgy!! Finally my trusted garage said as my van is over 4 years old it needs the cam belt changing. My van was 4 years old in March and I bought it in July so why wasn’t the cam belt done by VW before they sold it to me?! I rang VW up and the same manager I dealt with before said my van was serviced before buying by the car side of VW Heritage as the van side was too busy and they must have not done it! I wonder what else they haven’t done? I’ve got no faith or trust in VW at all now. I will never use them again once the warranty has finished. Absolute disgrace. Dangerous!
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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