I purchased a neck heating pad from vista health in May 2025. I used it 3 times over the next 3 months. I was only moderately satisfied with product. Then my daughter used it one night, and the device caused a 2nd degree burn on her neck/shoulder, burned a hole in her pillow, and the wires also melted. My neighbor who is a fireman looked at it then sent it to the fire marshal for further investigation where it is still under investigation. I requested to be fully reimbursed. I got a quick AI response saying I’d hear from customer service soon…2 weeks later I got an email saying we have no record of my invoice! I sent them a copy of it, along with photos of my daughter’s burns, melted heating paid that same day. I’ve sent 3 more emails and called 2 times( never got through)This product needs to be discontinued before someone else is harmed. Do not purchase anything from them! You won’t have any success with customer service, and you won’t get your money back, AND more importantly, you risk being harmed by this product!
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