I am submitting on behalf of my wife Mrs Fauqia Aziz.In brief: Vystahealth are refusing to give me a full refund for the product I want to return unless I pay the return postage to China. In late May I purchased a bra from Vystahealth for £30.99 and when it arrived I immediately found it unsuitable for me. I phoned their customer service number 08081 648958 several times. It always asked me to leave a message, which I did, but no one ever got back to me.Then I contacted them by email on 10 June asking to return it. They offered me a 15% refund and I could keep the bra. I did not accept this. They then offered me a 30% refund to keep it or otherwise to send them a photo of the bra if I wanted to return it. I sent them photos of the bra and still asked for a full refund, and a return label. They said they don't offer return labels.They then offered me a free replacement, provided I paid them the shipping cost of £9.90. I rejected this. I don't want a replacement, and certainly not by paying them another £9.90.They then offered a 40% refund and keep the product or free replacement but pay its shipping cost.I rejected this. Their latest offer made on 25/06 is a 50% refund and keep the product, or return it from UK to China at my cost.This is how it stands today.I have said to them:"I only thank God that I didn't buy anything else from you. The time it is taking to simply return an item which was not fit for purpose. Hope I get my £30 back and not have to endure paying more to return your item."
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