I think this company do not have a range of items in stock in the UK. My item, to support a hip injury, was shipped from China. By the time I received this item after 10 days my injury had recovered. The item was no better quality than similar items available at other online retailers which were selling at a much more competitive price and would have probably been delivered in a much shorter time scale, They expect returns to be shipped at buyers cost which is expensive if it has to go back to China. I would use other suppliers. Don't be fooled by a London office address into thinking you are being supplied from the UK.
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