On December 13th, I boarded my Madrid-Cancún flight with World2fly. I checked my luggage correctly, paid the additional baggage fee, and followed all procedures to the letter. Upon arrival in Cancún, the surprise: my suitcase was NEVER checked in from Madrid. It simply never made it onto the plane.It’s been 13 days. THIRTEEN DAYS without my luggage, without basic necessities, incurring completely unforeseen expenses that no one will reimburse. My vacation, completely ruined. That suitcase contained Christmas gifts for my family and personal items of high sentimental value that are irreplaceable.And I wasn’t the only one. At the Cancún airport, we found 5 other passengers in the SAME situation. This wasn’t an “isolated incident”. It was systematic negligence.Their response? NOTHING. Customer service by phone is absolutely TERRIBLE. They just tell you to “send an email” and wait. We completed all the procedures they requested to locate the luggage. Days later, they tell us they “sent the suitcase to Cancún 9 days ago.” Where is it? I HAVE NO IDEA. Nobody confirms anything, nobody gives me certainty, nobody takes responsibility.I have requested THREE SEPARATE TIMES the information to file my formal claim and have them cover the expenses I’ve had to incur. Response? ABSOLUTE SILENCE. They ignore my messages as if they don’t exist.In a few days I have to return to Spain. I will have spent ALL my vacation without the luggage I PAID FOR, without the gifts I brought for my family, without my personal belongings.DO NOT FLY WITH WORLD2FLY. This airline is a terrible choice. Their customer service is non-existent, they don’t take responsibility for their mistakes, and they completely abandon you when a problem arises. They ruined my vacation and don’t even have the decency to show their face.I will continue sharing this experience on every platform possible until I recover my luggage and get the answers I deserve.Btw, I can bet that they will answer this post asking for my booking number and some other details THAT THEY ALREADY KNOW. Generic response for a generic poor cheap flight company.
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