I travelled to Havana from Madrid in November 2025, when they cancelled my flight. One month later, they simply told me in a template-sort-of email that they are not obligated to pay compensation in this case, as it was a force major. They cancel flights way too often for everything to be a force major.As if it wasn't enough, on my way back from Havana to Madrid, they lost my luggage. Two weeks have passed since, and there is zero communication about the whereabouts of my suitcase. They don't give information over the phone, and in the email they sent as a response after I tried to get some explanation several times, they said, it's not their job to respond to my claim. Holy shit. Whose job is it then?
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