1 - Couldn't do check-in online 2 - Wait at airport for in-person check-in. 3 - After waiting in a very slow line, get told "you've been affected by overbooking. You'll have to wait until check-in is finished to see if we have a free seat" despite having a connecting flight and train that I'd miss, and having been left alone without suitcases, as family travelled on another flight. 4 - Zero freaking empathy simply in the staff's demeanor. They say it as a robot, not a human being, and as if that money was going into their pockets, not their CEO's. Overall, throughout check-in, boarding, flight : very dry & cold demeanor. 5 - Finally ended up getting a ticket but they kept me and another guy in suspense the whole time, they didn't give us any news as we had waited for check-in to be over and stood by the counter. They didn't seem to care. I never even got told "oh good we found you a seat", they just handed me the ticket. And even after all that and check-in was over and all passengers accounted for, they still couldn't tell the other guy if they had a spot for him too, they gave them a standby ticket to wait at the gate with. Seats are counted and assigned, how do you not know at that point if you have one or not? That guy was going to get screwed over visa-wise for it too. Hope he made it.
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