A terrible experience. I ordered two bras from Wacoal and both arrived deeply and permanently creased, as though they’d been crushed under something heavy. I contacted customer service and provided photos. I was advised to try them on to “see if the creases would naturally smooth out,” and even to wash them. After going through all that effort—for two brand-new, expensive bras—they were still badly creased.I followed up with additional photos, as requested, only to be told they found “no indication of a manufacturer’s defect.” I was instructed to return them at my own expense, paid $22 in shipping, and still have not received a refund for the bras. This entire experience has been time-consuming, frustrating, and frankly insulting. Shame on Wacoal for treating a loyal customer this way. I am appalled—and no longer a customer.
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Wacoal is a manufacturer of women's lingerie and underwear, founded in 1949 in Japan by Koichi Tsukamoto.
