I ordered a navy bra 38C, and received a beige bra in 40C, different style. The cardboard tag said 38C and the sewn in tag said 40C with the wrong color, size and style. First customer service agent sounded like she was taking the call from a bathroom with kids screaming in the background. I asked to speak to a supervisor, and had to wait until the next day for her to call me back.I asked if I could get the style I ordered in a dark color in the correct size with the original sale price, since they sent me the wrong one, and I was told what I ordered was out of stock, and they couldn't substitute any other colors. I would have to pay full price even though it was their mistake. I won't be buying this brand ever again. Poor customer service and a waste of my time.
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Wacoal is a manufacturer of women's lingerie and underwear, founded in 1949 in Japan by Koichi Tsukamoto.
