I ordered 3 bras in my normal size and was surprised they were too small when they arrived. Since I had tried wearing one of them, I just sent 2 of the bras never worn with tags still on back following their return instructions. I did receive confirmation from Wacoal America that they received my return of both bras within a few days on April 18, 2025. Wacoal claims they did not receive the return order on the date their own email reflected. Wacoal's return process is anything but easy! Getting them to process the credit in a timely manner has been difficult and upsetting. When I called to ask when i would receive a credit, they told me it takes up to 10 business days from date of receipt. This detail is not provided on their return instructions. If I had known this, I never would have ordered replacement bras and paid for them after sending the bras that did not fit back. By the way, the new order was processed, delivered and paid for within 4-5 days! Nevertheless, I waited and after 4 business days, I got an email from Wacoal saying THEY ONLY APPLIED CREDIT FOR ONE BRA.. I called & spoke to Christy who said she believed me that the bras, were in the same order and the same packaging, had never been worn and she would push through the credit that could take a few days. At this time, I am still waiting for the credit they claim they did apply to show up on my credit card and for the new credit that Christy said she was pushing through to be confirmed. This whole process was not easy and quite unpleasant and I provided this feedback to them in email and on the phone. Between the bras running small and the return process being lengthily and not going smoothly, I would not do business with this company again.
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Wacoal is a manufacturer of women's lingerie and underwear, founded in 1949 in Japan by Koichi Tsukamoto.
