I ordered a sports bra through their website, to Canada. It did not fit, so I followed the instructions for the return only to find out that the shipping cost is on ME! :( I was quoted $80 cheapest to send back ONE BRA worth just above that. I tried to contact support to ask for a prepaid shipping label (which most companies provide for FREE) and was told it's their policy, I'm out of luck, and when I asked to speak to someone higher they disconnected my chat. Can't get through by phone to their support number, ever, as it's always busy. Not even an option to wait or be placed on hold. For 2025, this is such a crusty, archaic way to treat your customers. I absolutely DO NOT recommend purchasing from their website, as unless the bra fits and you love it, you'll be out of pocked the cost of the bra just to send it back to them, and they will ignore you.
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Wacoal is a manufacturer of women's lingerie and underwear, founded in 1949 in Japan by Koichi Tsukamoto.
