My experience at the manor was absolutely terrible. The staff showed no compassion or common sense. After driving over an hour to take my elderly mother out for the day, we were denied entry due to not having tickets, despite them being available online. I explained my situation and showed my membership card, but the staff were indifferent. We were left in the rain with no umbrella, and my mother's fragile mental health was further impacted by this experience. This day was supposed to be special for her, and it was ruined by the staff's cruelty. I am deeply disappointed and feel completely let down.
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