My recent visit to the venue was extremely disheartening and did not offer good value for money. Upon arrival, my group and I were told we had to pay the full entry fee, even though we were members of a certain organization. This was unexpected and not clearly communicated. We continued in, only to find that the Christmas market we specifically came for was no longer happening. Consequently, we ended up paying £31 just to walk our dog, which felt like a significant misrepresentation of value. Additionally, I noticed that the music played as Christmas carols had all references to Christmas and Jesus Christ removed. This was quite upsetting, as Christmas is a Christian celebration that honors the birth of Jesus Christ, as reflected in the term itself. Removing all Christian references from the carols seems inappropriate and undermines the essence of the celebration. I was also taken aback by the refreshment prices, with sausage rolls priced at £6 each, which felt exorbitant and contributed to the overall sense that the venue is no longer providing fair value to its visitors. Overall, this experience felt like a scam, and it has severely shaken my trust in the venue and the organization as a whole. As a result, I will not be returning during the holiday season and am contemplating canceling my membership altogether. I would appreciate a response to these concerns, including an explanation of the pricing, membership policies, and the choice to omit Christian elements from Christmas events. I also feel that some form of acknowledgment or compensation would be appropriate given the circumstances.
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