Person never walked my dog and they refuse to refund. I have time stamped entry on my automatic lock and cameras on my entry and exit. He stayed for 5 minutes. My poor dog was so confused and just needed a walk. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). Do you know of any company that has such a poor customer service that they would put a customer through all of this for $17 after being a loyal customer for years and years?! It actually sounds like I’m exaggerating but I’m really not, which is the sad part. I ended up filing a dispute with my cc company 🤷🏻♀️ and I won. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money).They don’t care whether or not a walker does his/her job or not. They already have their money at that point. Absolutely horrendous customer service.Wag is now disputing my TrustPilot Review. Nice try, I have evidence of all of our communication. Just further proves my point of the type of company they are. Still haven't reached out to try to make it right (nothing would at this point anyway), they just want the review taken down.
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