They are fraudulent and have the worst customer service ever. We booked a flight and had to change a date. For that they sent a mail that we needed to pay an extra 20k Naira within a 20 minutes window. Such a time-sensitive email should have been on a call or text. Anyway, we made payments exactly 20 mins and they did not confirm payment until another 40 mins, saying time had elapse and we have to pay another 45k. We asked for a refund and they said it would take 4-6 weeks and we may not get a full refund. Back to a corner, we called and asked to make payment on the spot. We did and asked them to confirm but the customer service said they will send our confirmation email. They never did and we called after a while. Then they said time had elapsed again and we needed to pay extra. It was at this point we went berserk and only after a few minutes of madness display did they approve our flight change. Note that this change would have cost us only about 5k if we had booked directly from the airline.
Claim your business profile now and gain access to all features and respond to customer reviews.
Wakanow is Africa’s leading full-service, online travel concierge. We provide our travelers with a one stop portal for Flights, Accommodation, Visa assistance, Holiday packages, Rides, Airport lounge and protocols that bring convenience to your travel needs.
