Just and update to my review below: I got my refund on Feb 25 following the review submitted on Feb 22.However, it is quite annoying that it took me going public through a negative review of Wakanow to get this resolved. That being said, big thank you to “Peter A” from Wakanow for acting promptly . Not only did you email or message, you also called and left messages - Weldone Peter Regards,Bie PetersideThe airline operator cancelled the flight and I notified Wakanow and requested a refund. Wakanow ceased communicating even after the airline confirmed to me (with Wakanow in copy of the email) that they refunded Wakanow since December 30, 2025. I’ve sent the airlines email confirmation to Wakanow customer service via info@wakanow dot com and support@wakanow dot com their staff responsible for airlines refund and even their management team (mails delivered) and yet they all ignored my mail - no response till date. Fun fact, to test their email are still operational, I sent a message seeking for help to pay for booking via another email address of mine to info@wakanow dot com and they’ve responded not once but thrice - this confirms they are clearly ignoring my mails requesting for my refund. Wakanow is simply fraudulent - so business at your own peril. This firm should not be allowed to operate anymore. ThanksBDP
Claim your business profile now and gain access to all features and respond to customer reviews.
Wakanow is Africa’s leading full-service, online travel concierge. We provide our travelers with a one stop portal for Flights, Accommodation, Visa assistance, Holiday packages, Rides, Airport lounge and protocols that bring convenience to your travel needs.
