walmart.com

I ordered an item to be delivered to my home. When I received notification that it had been delivere

I ordered an item to be delivered to my home. When I received notification that it had been delivered, I checked and found it in fact had not arrived. The photo that accompanied the notification showed the item sitting on a porch that was not mine. I called and reported this error on their part and was told I had to wait 3 hours and call back. I waited and called back as instructed and reported the error again and inquired when I could expect my item. I was told then to wait 48 more hours and call back. This is unacceptable.... I paid good money to get this item and due to their incompetence I do not have it as promised and am expected to wait 2 more days while the item they misdelivered is in an unknown location with absolutely no guarantee at this time that I will receive it. Furthermore, after viewing their website regarding the matter of not receiving items, they actually state that their carriers may mark an item as delivered BEFORE it actually is. Which leads to the logical conclusion that the falsifying of records may be commonplace in my opinion

Date of experience: Mar 30, 2026