I purchased the travel bag in December 2023 in anticipation of a trip in May 2024. I used the bag once or twice between December and May, but primarily stowed it away until it was time to travel. The 2nd day of the trip I realized the strap was breaking away from the body of the bag. I stopped using the bag immediately. Upon my return I contacted the company to request a refund or replacement. Best offer was 20% refund since it was past the 60 day warranty period. I accepted as it was better than nothing, but am frustrated and disappointed in the product quality and the company’s unwillingness to stand behind their product.
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Wander+ is a thriving brand, with a loyal following of travelers who swear by my innovative travel pillow. And while I may have started the company as a solution to my own travel woes, I'm thrilled to know that my product has made the journeys of countless others a little bit more comfortable. - Pieter
