I ordered a box from Wantable last month and received a beautiful green sweater that I was truly excited to wear. The tags that were on the sweater were put on the sweater in a way that the fibers of the sweater got stuck in the safety pin. When I could finally remove the tags, a hole was left in the sweater, which bummed me out. It was an $86 dollar sweater that I already agreed to keep and now I couldn’t wear it. I reached out to customer service to see what they could do and sent pictures of the damage and asked for a new sweater or a refund. I got a reply immediately. They were going to look into it further and let me know how they could help.I waited more than a week for them to contact me, no answer. So I reached back out again to ask about a replacement or a refund. The reply I got was apologetic, and “Rebecca” was going to escalate my issue. I still had to wait for a resolution though, which kind of irritated me.I waited ANOTHER WEEK. Still no response. I sent yet another message to customer service and got another apologetic response from “Rebecca” saying she was going to escalate my message to another team with the highest priority. I sincerely doubt I’ll get any of my money back and I won’t get a new sweater either.Why is it so hard to treat your customers with respect? You sold me a damaged product, either replace it or give me my money back, this isn’t hard. I cancelled my membership and will never go back to them again
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Wantable is a next-generation fashion brand giving customers access to high-quality products created and curated by our team of expert merchants and stylists. We deliver unrivaled customer experiences through our proprietary technology and platforms that allow customers to shop on their own or with the help of a stylist, and to try before they buy from the comfort of their own homes. Wantable was founded in 2012 with the belief that when you look good, you feel good, and has been fueling self-confidence in customers ever since.See more
