Poor experience with this company and very bad customer support.After spending a fortune for a wardrobe, first they delivered a door with a mirror broken that had to be replaced.The installation was not good and I’m trying since November’24 to have a soft protector replaced since it’s scratching the mirror.There is no phone support and all conversation is by email which takes forever and I have to send different follow ups.I asked for a replacement in November’24 and I had to ask again 2 months later in January’25. After paying £50 for a revisit to fix this issue and waiting for 10 working days as instructed by the company, the soft protector is still not available and I still don’t know when the issue with my wardrobe will be resolved.Update 28/Feb: After waiting for another 5 weeks I finally received the soft protector (let’s not forget I had initially requested in Nov’24).Then I had to book a revisit that I had already paid £50 and even though I gave 8 different time slots they were available only after 2 weeks which was today 28/Feb.I mentioned multiple times in the emails I sent that I would not be available after 3 pm and today I received a message from the installer at 2pm that he was available only around 5pm so we had to reschedule to next week on Monday.The “series of unfortunate events” (like the Sales Team said) never ends…
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We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
