It turns out that I must pay £75 for a new contractor to view the wardrobe. That was their final offer. No ifs no buts, take it or leave it. I queried why I should have to pay, and was told, them's the terms or we close the case. 'Thank you for your understanding' And that was that! I don't think I've acted unreasonably. I provided WD with plenty of photographic evidence the wardrobe was faulty and/or poorly assembled. With the manufacturer also unwilling to accept responsibility, their policy of making the customer pay £75 for a 2nd opinion has worked. I'm sure I won't be the last to experience this form of customer service, and hope it acts as a salutary lesson for anyone else who's purchase isn't what they expected or deserved!
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We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
