wardrobedirect.com

3.8
3.8 Based on 350 reviews

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bes...

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Wardrobe Damaged on Arrival - Silent Treatment When Requesting a Replacement

My wardrobe was initially delivered quickly (Late January / early February 2025), but the mirrored sliding door was damaged on arrival. The delivery / assembly associate said that he would report back to Wardrobes direct and they would replace quickly. I heard nothing initially - so I followed up with customer service - they told me 2-3 weeks for a new door to be dispatched. Then MONTHS went by with no contact. I have emailed multiple times with no response whatsoever. Still no response at all. So disappointed with this service - totally inexcusable.-Update: I received an email from Wardrobe direct on 20th May after leaving this reviewing informing me that they would arrange delivery of my door in 7-10 days. Month on and no further update or communications from Wardrobe Direct, and of course, still no door.

2
Date of experience: Feb 02, 2025

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Business Details

  • We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.

  • email sales@wardrobedirect.com
  • language https://wardrobedirect.com

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