It's worth knowing as other reviews have said; wardrobe direct take these reviews REALLY seriously. They also tried to call me the day I posted this review then they complained about this review, Trustpilot saw fit to post it. Thank you TP. THEN they just asked for more information from me, it's weeks later, through Trustpilot. They clearly spend a lot of time attempting to look good. Their ways in this world - needs avoiding. I just wanted a wardrobe. My review stands as it was: Terrible customer service. After writing clearly that I could not accept a ground floor delivery - it took 13 emails back and forth to gain reassurance my wardrobe would be delivered to my basement door. They then called at 1pm on delivery day (a Saturday) stating they "do not have delivery drivers every Saturday" no apology and quite a rude attitude frankly, towards majorly inconveniencing me. They'd had a week to sort this date out. They then LIED. Stating that I had been called on the Friday - there was not one communication on that Friday. Do they forget that EVERYTHING is recorded. After requesting a delivery next Tuesday, it took another 6 emails back and forth -they seem not to read the clearly concisely written emails requesting next Tuesday. Very strange and frustrating - CANCELLED my order. They are unprofessional time wasters. It's like the unnamed sales team is a 10 year old.AVOID is my advice.
Claim your business profile now and gain access to all features and respond to customer reviews.
We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
