I purchased a Lennox hand made leather bag from Wards . I got a machine made pvc bag . I went on line to Wards but as yet I have no answer to my complaint . I have asked for a total refund of £94.00 . I have told them I am happy to return there bag if they provide a pre paid postage return label . I am also going to talk to Apple Pay and my bank about claim the money back .
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