Ordered a click and collect item. It's supposed to take 3-5 days to arrive, but after 5 days I got an email saying it'll take a little longer. Fine, I thought, so I waited a few days then contacted them to find out where my order was. I was told (on Friday) that it'll be available to collect on Tuesday. So, I didn't hear anything on Tuesday, so I rang them:Tuesday: where's my item?Them: it'll be here tomorrowWednesday: where's my item?Them: it'll be here tomorrowThursday: where's my item?Them: it'll be here tomorrowMe: really? you said that yesterday and the day before etc.Them: yep, definitely tomorrow. Friday: where's my item? Them: it'll be here next weekSo... I've missed out the parts where they said they'll ring back (they have never done so). And I've missed out the part where they include a link in the email they send you you to say "contact us", but this takes you to a "warehouse" contact form (not a "warehouse stationery" contact form), whereby the agent just informs you that you need to contact "warehouse stationery" direct (not "warehouse"), despite this being the link they provide in the email.Basically, if you're waiting for an item, expect to be in for a long wait, and don't expect to be able to be told exactly how much of a long wait. And don't ever expect a call back.
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