I had bought a new Veon tv from The warehouse March 2025, unfortunately any problems they need to go through stationery warehouse... There customer service is not only slack, they are rude and almost like theyre just trying to rush you thru or shut you up not interested in what you have to say.. Maybe because its paperwork.. anyhow, problem 1 was i went in about 8 weeks ago coz the remote had never really connected properly and i thought it was the problem with the remote.. When i got home with the tv my son put it on my dressing table and thats where it stayed i thought wow ive finally got a good one... I put the aerial in and my son set it up with google etc.. But not only would the remote not always connect, i had to press it harder at times but the TV kept loosing signal when on tv channels... I just thought it was my wifi... New technology, When i put the aerial in originally, i want to make it very clear, i cant push hard because i dont have alot of stength in my hands, but the aerial socket was quite loose, being a new tv i thought this was how this one was meant to be, today i accidentally, but not hard, im very careful how i dust around tv , well i lightly knocked the aerial cord as i was dusting my dressing table, the whole aerial just fell out with part of what i now know to be the socket... Now i know it was nothing I'd done, but stationery warehouse didnt want to listen, the man, Kerran, just said i should have bought it back within 24 hrs when initially putting aerial in, hello i am 65 yrs old with stage 4 emphysema i cant bring it back on my own, i cant lift it and i didnt realise that the aerial was a problem.. Im not a technician... My children are busy working, i am not accessible to people that can lift a tv and it wasnt till lastnight it was a major issue so i bought it straight back... Apart from that im still waiting for ordered replacement remote ... But he didnt want to know about that.... Very rude... No understanding or inclination to give a damn... Where are they finding these staff.. What happened to empathy, caring and top customer service...
Im so disgusted in the Warehouse, worse move they made having stationery warehouse move in...
Im taking this further
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