Marketing tactics need revising. My elderly mother received a marketing via landline on behalf of warmsolutions. Sales individuals arrived next day and she was advised she required immediate work. She felt pressured to sign a contract of £7000 and paid a deposit of £1700. The sale occurred very quickly and she did not have time to really think about it. When she thought about this whirlwind approach, she reviewed the paperwork and with no named contact details written on the contract, she became very wary. She did not read the firms contact email address well and did not really understand the paperwork to cancel the product. Upon my involvement the company did return the deposit but I certainly believe the sales individuals need training on reminding individuals their consumer rights. Using a highlighter pen to mark the procedure and how to cancel the contract would be beneficial to the elderly. Review your approach please and thank you for returning the deposit.
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