A representative came to visit us on the pretext that they would only spend 10-15 minutes assessing our loft. When he came he was extremely aggressive, insisting that he spend an hour chatting to us, even though we had other things planned. What followed was a load of misinformation, high pressure tactics and psychological manipulation. He didn’t seem to have any technical knowledge and couldn’t answer questions about the need to have an air gap and that Superfoil needs to be synced with other insulation to work effectively. He showed us readings from a moisture meter saying the readings were high when in fact they were low and only explained what they meant after our insistence. He warned us that the government was likely to remove the 0% VAT on roof insulation “any day” and that it could soon attract 20% VAT. This is not true. There is no indication the government is planning to do that. The scheme runs out in 2027 when if not renewed VAT on roof insulation will revert to 5%. We were offered a huge discount if we signed up immediately. We were not informed of any cooling off period.
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