I was cold called - saying it was a Government initiative to help people. A free survey was offered - on the condition that - both myself and my husband would attend. I was then rung by Mike from I don't know where, to fix an appointment. We agreed on a date and time, but Mike kept trying to change the time. We then agreed on another date. I asked for an email confirmation of who was coming, the time and what they were doing. Nothing came - I chased and still nothing. I said if I didn't have an email confirmation I would cancel the appointment - didn't hear anything until the surveyor rang and said he was on his way. I politely told him what had happened, which he accepted. I then got an very rude call from Mike demanding to know why I cancelled (he obviously doesn't bother reading his texts, or listens to what people tell him). He then said 'thanks for wasting my time' and put the phone down! Don't think he realised that he had wasted my time, my husband's time and Karl's time.
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