My property was assessed by a surveyor who identified a significant moisture problem in my loft due to poor insulation. He advised me to get the insulation changed or at some point I might face more significant measures like having to undergo some kind of roof repair. I agreed with his assessment and signed for foil insulation on his advice. They managed to fast track the installation due to how bad the moisture problem was and work was carried out the next day speedily and efficiently despite the heat in general but more importantly in the loft.Positives+ everybody identified themselves and I was informed who would be coming and when+ everybody arrived within the appointment window even if they didn't necessarily come at the earliest part of said window+ given how filthy the loft was they left things relatively clean and I didn't need to do much more than run a vacuum over the carpets to make everything pristine again+ they emptied my loft of items left by the previous tenant with no extra charge and there turned out to be way more things up there than expected+ work was carried out pretty fast by my reckoning and whilst they did take breaks because of the heat they didn't take the mickNegative- the initial surveyor seemed a bit rushed and behind schedule- due to the above rushed aspect of the surveyor I believe he failed to mention wood treatment I could have received that would have helped with the damp even more as I understood it.- I was only informed of the wood treatment after installation of the foil was complete and the installer made it clear that the wood could no longer be treated after the foil was in place- I got in touch the office and they escalated it to their manager who failed to get back in touch with me on the day of the installation- they are very insistent on getting paid and when I didn't pay on the day of installation due to aforementioned concerns they rung me back on the next working day. I was at work at the time and mentioned this and the agent became quite threatening when I suggested we could do this on my next day off due to me being unable to pay it because I was busy and might not get a free moment before they shut. I did eventually pay it later that day but they are incredibly inflexible and aggressive when it comes to payment.Additional info:~ having spoken to their manager my concerns about not getting the wood treatment were alleviated and he answered my questions about the job
Claim your business profile now and gain access to all features and respond to customer reviews.
