If I could give this company a zero star rating then I would. I purchased a Warmflow Biomass boiler through MCA Renewables - Glasgow in 2019.This is my experience of this boiler. It has had a problem since February 2023. It has “exploded” several times with smoke billowing out of it! Regularly the control panel displays “Poor combustion” and there is water inside the ash-pan area. Eventually after several months of emailing the installation company, it was decided that it could be the flue. So this was replaced with a straight shortened flue, (November 2023). The problem persisted. Warmflow eventually sent out an engineer, January 2024, who told me it was just condensation and was normal for the boiler! Really?! Now they think it MIGHT be some sort of valve that is going to cost me £789.00 plus VAT! I understand that faults develop and things need to be repaired/replaced but they don’t know what is wrong with this boiler and are guessing! If this doesn’t fix the problem then I can get a credit note back! What for? For the next part that might be causing the problem!I just want my boiler fixed!There has been no apology from Warmflow for the inconvience and stress that this has caused me over the last year!I would not recommend purchasing a Biomass boiler from Warmflow, poor customer service and can’t wait to get rid of it and replace it with something more reliable!
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Warmflow is a market leader in creating innovative, award winning home heating products with over 50 years' experience heating homes. Our expansive range of home heating products are both value for money and market leading including the UK & Ireland's only AA rated oil boiler, a range of highly efficient, intelligent renewable products and a range of cylinders to satisfy the needs of the most demanding households. We pride ourselves on leading the way in innovation, working with customers to ensure we manufacture products which are easy to install & service, using only the highest quality materials which deliver market leading efficiency levels and cost savings.See more
