I had a boiler leaking issue, but it was not happen all the time, so for the first visit, during which the engineer was unable to identify the leak because it was not active at the time. He specifically advised us to record the issue if it happened again, which we did. Then they advice to visit again but with another examine fee, even I emphasis it was a follow up case (we already paid for the first visit). They insist, said will do more test then. when i ask why no test in first visit? They didn't reply email and disappear.
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