Having used this firm for years to do small jobs and service my boiler, I employed them to install a new consumer board. They arrived on time and completed the job efficiently, but failed to give me the Electrical Installation Certificate that confirms the work meets British safety standards, and the certification company that confirms the work meets building regulations also had no record of having been informed of the work. I wasn't aware until a year later that this rendered my insurance invalid in event of electrical fire, would cause issue if i was to sell my home,and that it's a criminal offence for a homeowner to be unable to evidence that work meets the right standards. Some months later, still unaware of the above issue, I got this firm to service my boiler. Every previous year they'd cleaned various parts of the boiler eg the filter and traps, but this time they just stuck a diagnostic on, said all fine and left. I queried this with the office who told me the items should be cleaned as part of a service. They then tried to fob me off by saying the manufacturer doesn't let them if the gas readings are good, yet the manufacturer's own warranty booklet states the items should be cleaned annually. I had to request the paperwork for the service too,as they didn't supply that at the time either.I asked them then to fit a replacement shower, which they did but it didn't heat the water properly. They told me to contact the manufacturer who came out and pointed to a clearly visible loose wire that Warmserve missed. They also said it had the wrong size MCB at the consumer board to support the shower which was also making it cut out. Warmserve offered to replace the MCB free of charge, but when the engineer came out, he refused to do the work, saying the wire was not big enough to take a higher rated MCB. This of course was the same wire they'd left in place as fit for purpose just the previous year, for a similar wattage shower. They'd also failed,when installing the consumer board, to identify that the shower had the wrong MCB.At this point I was worried about the quality of work and found out about the building regs requirements. I asked Warmserve for the outstanding legal certificates. They were unable to produce them, so sent someone out to recertify the work,free of charge. Only they never bothered to give us the paperwork for this check either! After having to practically beg them to change the shower wire (it was just days away from Xmas), they eventually agreed,but again, no paperwork supplied.I eventually managed to get something from the certification company after making a complaint.I left a fair review of my experience on Google and the owner of Warmserve rang my mobile, which I cut off as I didn't want to speak to him. He then rang my house saying he wanted to set the record straight about my review and my husband told him we weren't interested. He then rang again, seconds later,and when told to stop harassing us, proceeded to email me all weekend! He then offered me a financial incentive in exchange for me taking down my review! Needless to say I refused as I don't believe firms should get away with buying off bad reviews to make themselves look better then they are.I won't be using them again
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