I know a lot of people leave reviews when they have a bad experience, but I had the opposite and I wanted to leave a review because of a great experience. I emailed the support team before I took my phone in to have my front glass repair after being cracked, they gave me a price what was included up to a certain dollar amount. I then contacted the service company that was going to do the repair and they gave me a different price which in turn then I sent an email back to the support team who agreed to pay the higher price. When I got to the store I found out I also needed to replace my back glass because to fix the front glass they had to replace the back glass as well. I paid for this out of pocket knowing that I may be paying for the back glass as well my own because that was never agreed upon with warranty life. I sent in all my information with receipt and pictures and explained what the service company told me and thankfully warranty life backed everything up and did pay me the full amount minus my deductible. I have read some reviews about how hard the process was and this was not the case in this situation. Emails from the support were very timely and I got great information and they backed up what they said. It's all I can ask for exclamation
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