I have a Champion Inverter Generator refurbished from Factory Pure. I purchased an extended 3-year warranty with Warranty Life. I took the generator to the shop because it wouldn't start with the gas and the gas stabilizer already in the tank. I was told the gas went bad. I was also informed that the ignition coil may have rusted, and the spark plug may need changing, but they have to open it up to do the work. I put them on hold because I need authorization for work to be covered by the warranty. I left two or three phone messages with Warranty Life. No return call. I get a denial of claim because of "I didn't take care of my equipment, and then second determination, the claim doesn't cover for bad gas. They skip that I don't know until they open it up what the problem may be. The part is $29-$69 part but it would cost me $500 to get it repaired. So what am I to do? Why buy an extended three-year warranty from Warranty Life and they treat you like your bug to be swatted away. This is a rip-off and I notified the Attorney General of Washington State of my concerns about business practices that are not transparent. If you have been bilked by Warranty Life file a complaint with the Attorney General's Office, it is at no cost to do so. It would have been nice to get a suggestion on where to get this fixed because of Warranty Life's short list of good businesses that they recommend. It would have been great customer service to return the call. I would have been thrilled if they had the decency to TRY. Unfortunately, my experience is that they could care less when it comes to service to me. I care.
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