On the 27th August 2023 I visited the Union St Torquay branch to purchase doughnuts! Whilst choosing I was told several of the flavours were ‘still frozen’ whilst clearly still being on display,I was then advised which were ‘defrosted’!!! I should have know better but I continued with my purchase of 1 X Homer,2 x Jamie dodger and 1 x biscoff at a cost of £10!!!! Later that day we tried them only to find the biscoff & jammie dodger ones were dry and stale,quite revolting & ended up in the bin!!! I immediately completed a ‘contact us form’ to advise of my dismay & to ask where their ‘previously frozen’ policy was displayed?! It said you would hear within 3 days..it’s been a lot longer but heard nothing,I’ve also emailed head office using the ‘ceo addtesss’ given online but again nothing!!! Shocking customer service AND doughnuts
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Award winning Warrens Bakery is the oldest Cornish Pasty producer in the World, the oldest bakery in Cornwall & one of the oldest artisan bakers in the UK.
