I bought my ice bath before this company rebranded to Warrior Willpower from Spartan Ice Bath and had it a little over a year and only use it 3-4 times a week. I noticed before it reached a year old the water chiller would make really loud noises. I thought nothing of it the first couple of days since it was on and off. When I was replacing the filter one day after cleaning (cleaning and replacing filters is usually every 60-90 days. I tend to clean it every 5 weeks just to keep it nice and tidy) and started filling the tub back with water I noticed the water wasn't pumping consistently. I removed all the tubing again from the outlets and gave them a deeper clean and applied new plumbing tape again and tighten each washer on the tubing so everything was more secure. The water still did not flow consistently. I looked at some videos and ultimately saw the pump had to be replaced since it was a cheap knock off pump. To be honest, all the components in the chiller unit are all cheaply made yet you get pay an exorbitant amount of money for an investment to yourself you would think would last a solid couple of years.Unfortunately, the story gets worse. They try to charge you to get the pump replaced, on top of that they make you pay shipping as well. I definitely did not want to give them any more money since their customer service was absolutely horrible and they only do e-mail support. Keep in mind this was before when they were Spartan Ice Bath, and changed their logo/name. I don't know what caused this but I believe it was due to the customer service and knock off products since I've seen Reddit posts about this, and members from Reddit stating their posts were deleted after leaving an honest review.I ended up buying the same pump from Amazon and had a plumber come in to help me install it since I wanted to make sure it was done properly. After 40 minutes using electrical tape and proper plumbing products to keep the pump from leaking internally within the unit (it should have been properly made in the first place) and putting it back together the ice bath worked for about a week before it failed again. Clearly there are more than one defects with this chiller.If you are having the same issues as me, I encourage you to open the chiller and see how the inside is poorly made. They charge you a premium for cheap products. I was paying so much money for ice a week, I wanted a more cost effective solution over time and I was hoping Warrior Willpower (formerly know as Spartan Ice Bath) would be a game changer. In the end this didn't last over a year. It was a constant battle after 7 months and it's just getting to the point I have to resort back to cold showers in the morning.If you took the time to read this, long story short save yourself the headache and use your hard earned money elsewhere. The products used to make this does not meet the standards for the price you pay, especially since it's made overseas for an extremely cheaper price to manufacture on their behalf. I will have to see if I can salvage anything from this to make it worth it before I try another company, but I hope people do not buy from here and go through what I did. They will take their sweet time getting back to you and you will just be wasting your own time trying to get a replacement or refund.
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