In February 2025 I purchased a cold plunge chiller from Warrior Willpower. Within six months, the unit failed despite being covered under their advertised “1-year full warranty.” Since April 30th I have sent over 100 emails, texts, photos, and videos documenting the issue, but the company has refused to provide a proper remedy.Instead of honoring their promise of repair or replacement at no hidden cost, they have repeatedly sent me electrical components to install myself. These repairs required licensed electrical work, which I am neither qualified nor legally permitted to perform, forcing me to hire a professional at my own expense. The unit remains defective, and their written commitment to replace it if the replacement pump failed has not been honored.Warrior Willpower markets itself as a U.S. company but operates overseas (Bulgaria I've found), offering only email and text support with no escalation path. Their warranty policy does not disclose that labor is excluded or that customers must conduct hazardous electrical repairs. It also promises replacement if repair fails—terms they have refused to uphold.This conduct is misleading, unsafe, and deceptive. I request that the company be investigated for failing to honor warranty obligations and for misrepresenting their business practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
