Warrior Will Power has been the worst customer experience I’ve ever had. I wish I had never purchased from them.First, it took 5 weeks for my unit to arrive even though they promised delivery within 2 weeks. When it finally showed up, the problems began almost immediately. Within just 3 months, the wiring actually caught fire. Instead of standing by their warranty, the company offered me $200 to fix the wiring myself in exchange for a positive Trustpilot review. At the time, I didn’t realize how shady and unethical that was, but it’s clear now this company is more interested in covering up failures than taking responsibility.Since then, their customer service has been completely unhelpful. Rather than repairing or replacing the defective unit they sold me, they’ve repeatedly tried to push me into buying a whole new unit. That is not customer support—it’s predatory business practice.To make matters worse, I’m a military veteran who uses cold plunges to manage injuries I incurred in service. Because of this unreliable unit constantly breaking down, I’ve had to go months at a time without therapy, and now that the machine has finally failed completely, I’m left with nothing. This company does not care about veterans, their customers, or standing behind their products. I have an email paper trail to back this story up. I have already disputed the purchase with my bank for a defective product. Between the false promises, dangerous product failure, and blatant attempts to buy fake reviews, Warrior Will Power has shown itself to be completely untrustworthy. Do not waste your time, money, or health with this company.
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