I spent $1800 on a chiller and have had it a year. It was great for about 8 months. In the last four, I have had to trouble shoot issues with I assume China due to the time difference and only by email with ME completing all the diagnostics. I fixed it the first time after troubleshooting. The case has a ton of screws to disassemble to get into the machine. Now, I'm having issues again as it won't chill below 60 degrees. I will never purchase again. I agree they always get back to me but it is on their time zone and only by email and I don't want to repair this thing myself all the time. It has been in my garage and sheltered the entire ownership.
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