Firstly, "Warrior Willpower" is not the name of this company. The legal business entity behind this is not clearly presented on the site, without a matching business address for [whatever the name of] that entity. In my opinion from this experience, that alone is a big red flag that should lead you to not risk doing business here, particularly for items costing thousands of dollars. I sent an email requesting this info and they continued to withhold it in their response. This is not what safe, reputable businesses do. I purchased their top-of-the-line 1.5 HP Wi-Fi chiller in May of '24, persuaded by the company's marketing claims on the website of a supposedly uniquely high-quality "military grade" product, that is "all-weather resilient," with "all-weather cooling," explicitly claiming you can "freely use it outside and don't have to cover it," and that due to this unique build quality you'll enjoy "long lasting durability in any environment" In short, these claims turned out to be blatant lies about their product. If you use it as they explicitly claimed, they later inform you post-purchase that it will fail and be damaged beyond repair. The first 6 months, the chiller itself worked fine (other than being surprisingly loud and the Wi-Fi aspect never working). Out of nowhere, "James" from the company emailed me in December of '24 saying I must bring it inside out from potentially freezing temperatures (in Massachusetts) or the unit would become damaged from simply operating normally outside in the cold. It appeared that this message to me was prompted by other similar complaints. Naturally, I was furious. This is exactly what I bought it for: year-round outdoor use, as is the only setup suitable for my home. I unplugged and stored it indoors until the late spring when the overnight temp would no longer reach sub-32 degrees, missing about 5 months of daily use I purchased this for. I have perpetual and often severe joint pain. This was to be a new daily health regimen...not a sometimes, significantly limited-use chiller. I would not have purchased this chiller but for the company's false claims. Once turned back on, it leaked everywhere. The pump had burst. From two months in a relatively mild late fall, early winter in the northeast. They have since acknowledged via email that they know the language is misleading, yet over 7 months later they've still not removed those claims from the website, which to me indicates an ongoing intent to deceive potential customers. I, and anyone else who has purchased this unit under these false pretenses, are victims of fraudulent inducement. I am resolved to make sure the company is held accountable for this conduct and help others avoid being similarly harmed. If you have had a similar experience you would like to share, reach out to me on social media @chatham58.
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